DATA CONTROLLER’S CONTACT DETAILS
The Oxford Coffee Company Limited is the controller for the personal information we process.
Our registered address is: The White House, Wick Green, Denchworth Road, Grove, Oxfordshire OX12 0AR
Our business address is: Unit 1, The Old Power Station Offices, Ardington, Wantage OX12 8QJ
Telephone number: 01235 820656
Our Data Protection contact is Susan Craddock. You can contact her directly at firstname.lastname@example.org or via the postal address above.
THE INFORMATION WE COLLECT, AND WHY WE COLLECT
We collect information from you in several different ways on this Website, including without limitation:
- Personal details: your name, email address, postal address, contact number
- Financial information: billing address
- Other information related to your request for our products or services
Our purpose in collecting information from you is to provide an efficient and customised experience. For example, we use your personal information to:
- Process and fulfil your orders or requests
- Notify you of the status of your order delivery
- Inform you on the latest update of our products and services
- Improve our services or marketing activities
Online Shop Customer:
During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
Wholesale customers can contact us via our contact form, email or via telephone. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests.
News & Offers:
Several locations on the Website permit you to enter your name and email address to subscribe to receive information on special offers and services we provide. With your consent, we can keep you up-to-date on all the latest products, services and news.
HOW WE USE AND DISCLOSE YOUR INFORMATION
Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:
Internal Use: We use your personal information to process your order and provide you with customer service and to determine general marketplace information about visitors to the website.
Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our news and offers using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.
External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone outside of The Oxford Coffee Company’s control, other than third parties such as Royal Mail, DPD, DHL to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.
For payment, we partner with PayPal to process orders, therefore you will have to provide them with your financial information. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on 01235 820656.
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our Terms and Conditions and other agreements. This includes exchanging information with UK government departments for legal reasons. We will never pass your information to any entity outside of the European Economic Area (EEA).
YOUR RIGHTS TO ACCESS, CORRECT AND DELETE
We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at email@example.com
LEGAL BASIS FOR THE PROCESSING
Legitimate interests – if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.
RETENTION OF YOUR PERSONAL INFORMATION
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and The Oxford Coffee Company Limited or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or made de-identified.
The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to firstname.lastname@example.org or by calling us on 01235 820656.
If you have queries or concerns, please contact us at email@example.com.
Alternatively the supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO. The ICO Helpline number is 0303 123 1113.
When you visit https://oxfordcoffee.co.uk, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitors behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. As this is a third-party service, this potentially means that data may be stored outside of the UK.
We apply UK data protection law and the GDPR conditions to our processing.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
We use a cookies tool on our website to gain consent for the optional cookies that we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.
This Website may link to other websites that are not maintained by or related to The Oxford Coffee Company Limited. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We encourage you to review the privacy policies of such websites before disclosing your personal information to them.
UPDATES TO THIS POLICY